Effective Date: 16 August 2026
Last Updated: 16 August 2026
PathoWise (“PathoWise,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of users of the PathoWise mobile application and related services.
This Privacy Policy explains what information may be collected when you use PathoWise, how that information is used, when it may be shared, how long it may be retained, and the choices available to you.
PathoWise is primarily an educational application designed for pathology and medical education. It is not intended to provide individual medical diagnosis, treatment, or emergency medical advice.
By using PathoWise, you acknowledge the practices described in this Privacy Policy.
⸻
1. Information We May Collect
The information collected depends on the features and services you use.
A. Account and Contact Information
When you create or use a PathoWise account, we may collect:
* Email address
* Display name or account name, where provided
* Unique user/account identifier
* Authentication information required to securely sign you in
* Information associated with Sign in with Apple or other supported authentication methods
Passwords and authentication credentials are handled through the authentication services integrated with PathoWise. We do not intentionally store users’ passwords in plain text.
⸻
2. Educational and App Activity Data
Depending on the features you use, PathoWise may process information relating to your use of the application, such as:
* Notes or educational content viewed
* Learning progress
* Bookmarks or saved items
* Preferences
* PDF viewing activity
* Notes, annotations, highlights, or drawings created within educational materials
* Feature interactions
* App settings
Some information may remain only on your device, while information required for synchronization or account functionality may be stored using our cloud services.
⸻
3. Subscription and Purchase Information
PathoWise may offer paid subscriptions or premium educational content through Apple’s In-App Purchase system.
Payments are processed by Apple, and PathoWise does not receive or store your full credit card, debit card, or banking details.
We may receive and process information related to your purchase, including:
* Subscription product purchased
* Subscription status
* Purchase history
* Transaction or receipt information
* Subscription entitlement status
* Renewal, expiry, cancellation, or restoration status
We use RevenueCat to assist with subscription management, purchase validation, entitlement management, and restoration of purchases.
This information is used to determine whether you are entitled to access Premium PathoWise features and content.
⸻
4. Technical, Usage and Diagnostic Information
PathoWise and service providers used to operate the application may process limited technical information such as:
* Device or application identifiers
* Operating system and app version
* Language or locale
* General application usage information
* Error information
* Crash or diagnostic information
* Security and fraud-prevention information
Such information may be used to:
* Maintain the application
* Diagnose crashes and technical problems
* Improve reliability and performance
* Prevent fraud, abuse, or unauthorized access
* Improve the user experience
We do not use this information for third-party behavioral advertising.
⸻
5. Firebase and Cloud Services
PathoWise uses services provided by Google Firebase for functions that may include:
* User authentication
* Cloud database functionality
* Application data storage
* Secure access to user-associated information
* Cloud Storage
* Backend services
* Security and application integrity features
* Performance or diagnostic functionality where enabled
Data processed through Firebase may be stored or processed on Google infrastructure in countries other than the country in which you live.
The particular Firebase services used may change as PathoWise develops, and this Privacy Policy will be updated where necessary.
⸻
6. Buffy and AI-Enabled Features
PathoWise may provide AI-enabled educational features, including the PathoWise AI assistant known as Buffy.
When you voluntarily use an AI feature, information you submit may include:
* Questions
* Prompts
* Educational queries
* Text entered into the AI interface
* Images, documents, or other material where an AI feature permits such submission
* Context necessary to provide an AI-generated response
Information submitted to an AI feature may be transmitted to [AI PROVIDER NAME] or another technology provider used to generate the requested response.
Where required, PathoWise will inform users before personal information is transmitted to a third-party AI service and obtain appropriate permission.
Important Privacy Notice for AI Features
Do not enter or upload:
* Patient names
* Hospital numbers
* Medical record numbers
* Identifiable patient photographs
* Personally identifiable clinical records
* Confidential patient information
* Sensitive personal information that is not necessary for educational use
Buffy and other AI functionality within PathoWise are intended for educational purposes and must not be used as a substitute for professional clinical judgment, diagnosis, treatment, or emergency medical care.
⸻
7. Information You Provide to Support
If you contact PathoWise for technical assistance, feedback, account support, subscription assistance, or other enquiries, we may receive information such as:
* Your name
* Email address
* Message contents
* Screenshots or attachments you voluntarily provide
* Information required to investigate your request
We use this information only to provide support, investigate problems, communicate with you, and improve the service.
⸻
8. How We Use Information
PathoWise may use information described in this Privacy Policy to:
1. Create and manage user accounts.
2. Authenticate users.
3. Provide educational notes, PDFs, videos, quizzes, AI features, and other application functionality.
4. Save and synchronize user preferences and learning activity where applicable.
5. Provide and verify Premium subscription access.
6. Restore previous purchases.
7. Operate and maintain the application.
8. Improve performance, reliability, and usability.
9. Diagnose crashes and technical problems.
10. Protect PathoWise against fraud, unauthorized access, abuse, and security threats.
11. Provide customer support.
12. Send essential service-related communications.
13. Comply with legal, regulatory, tax, accounting, or App Store requirements.
14. Enforce our applicable terms and policies.
⸻
9. How We Share Information
We do not sell users’ personal information.
We do not share personal information with data brokers for sale.
We do not use personal information for third-party targeted advertising.
Information may be shared only where reasonably necessary with service providers that help us operate PathoWise, including:
Google Firebase
Used for authentication, backend infrastructure, database/storage, security, and related application functionality.
RevenueCat
Used to validate and manage subscriptions and Premium entitlements.
Apple
Used for application distribution, Sign in with Apple where enabled, In-App Purchases, subscriptions, transaction processing, and related App Store services.
AI Service Provider
[AI PROVIDER NAME], where applicable, may process information that a user intentionally submits to an AI-enabled feature for the purpose of generating the requested response.
Other Service Providers
We may use limited technology providers necessary for hosting, security, communications, analytics, diagnostics, or application operation.
Service providers are permitted to process information only for the purposes for which their services are engaged and subject to their applicable privacy and security obligations.
⸻
10. Legal Disclosure
We may disclose information when reasonably necessary to:
* Comply with applicable law or a valid legal process
* Respond to lawful requests from government or regulatory authorities
* Protect the rights, safety, property, or security of PathoWise, our users, or others
* Investigate fraud, security incidents, misuse, or violations of our terms
⸻
11. Data Retention
We retain personal information only for as long as reasonably necessary to provide PathoWise services and fulfil the purposes described in this Privacy Policy.
Retention periods may depend on:
* Whether your account remains active
* The type of information involved
* Subscription and transaction requirements
* Security and fraud-prevention requirements
* Legal, tax, accounting, or regulatory obligations
* Whether information is required to resolve a dispute
When information is no longer reasonably required, we will delete, anonymize, or otherwise securely dispose of it where appropriate.
Some transaction information may need to be retained even after account deletion where required for legal, financial, fraud-prevention, or regulatory reasons.
⸻
12. Account and Data Deletion
Users may request deletion of their PathoWise account and associated personal information.
Where account creation is available within PathoWise, users can initiate account deletion through the account/settings section of the application.
Account deletion is intended to remove:
* The PathoWise user account
* Profile information associated with that account
* User-associated application data that we are not legally required to retain
Certain records may be retained where required by law or where reasonably necessary for transaction, fraud-prevention, accounting, regulatory, or dispute-resolution purposes.
Deleting your PathoWise account does not automatically cancel an active Apple subscription.
Subscriptions purchased through Apple must be managed through your Apple Account/App Store subscription settings.
⸻
13. Your Privacy Choices and Rights
Depending on your country or region, you may have rights relating to your personal information, including the ability to:
* Request access to personal information
* Request correction of inaccurate information
* Request deletion of information
* Withdraw consent where processing is based on consent
* Object to or restrict certain processing
* Request information regarding how data is used or shared
You can exercise applicable rights through features provided within the app or by contacting us at:
[CONTACT EMAIL]
We may need to verify your identity before processing certain privacy requests.
⸻
14. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information against:
* Unauthorized access
* Improper disclosure
* Alteration
* Loss
* Misuse
* Destruction
Our application architecture may use authentication, access controls, secure communications, and backend security mechanisms.
However, no internet transmission, mobile application, database, or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and protecting access to their devices.
⸻
15. International Processing of Information
PathoWise uses technology providers whose infrastructure may operate internationally.
Accordingly, information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, appropriate measures will be used to protect personal information transferred internationally.
⸻
16. Children’s Privacy
PathoWise is designed primarily for medical education and is not specifically directed toward young children.
We do not knowingly solicit personal information from children below the minimum age permitted by applicable law without appropriate authorization or consent where required.
If a parent or guardian believes that a child has provided personal information to PathoWise contrary to applicable law, please contact us at [CONTACT EMAIL] so that the matter can be reviewed and appropriate action taken.
⸻
17. Medical and Educational Disclaimer
PathoWise is an educational platform.
Information provided through PathoWise, including educational notes, pathology material, quizzes, images, AI-generated responses, and other learning resources:
* Is intended for educational purposes
* Does not constitute medical advice
* Does not establish a doctor-patient relationship
* Is not intended to diagnose or treat any patient
* Should not replace professional clinical judgment
* Should not be relied upon for emergency medical decisions
Users should independently verify medical and scientific information where appropriate.
⸻
18. Third-Party Links
PathoWise may contain links to external websites or services.
When you leave PathoWise and access a third-party website or service, that provider’s privacy practices apply.
PathoWise is not responsible for the privacy practices or content of independent third-party websites.
⸻
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
* Changes to PathoWise features
* Changes to technology providers
* Changes to data practices
* Legal or regulatory requirements
* App Store requirements
When material changes are made, the updated version will be posted on this page with a revised Last Updated date.
Where required, additional notice or consent will be provided.
⸻
20. Contact Us
For privacy questions, data requests, account deletion enquiries, or concerns regarding this Privacy Policy, contact:
PathoWise
Website: https://pathowise.in
Email: [CONTACT EMAIL]
⸻
© 2026 PathoWise. All rights reserved.