PathoWise Support
Welcome to PathoWise Support.
PathoWise is a pathology learning platform designed for medical students, postgraduate pathology residents, and learners preparing for pathology examinations.
If you are experiencing any problem with the PathoWise app, please use the information below or contact our support team.
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Contact PathoWise Support
For technical support, account-related queries, subscription assistance, feedback, or other questions, please contact us at:
Email: [YOUR SUPPORT EMAIL]
Website: https://pathowise.in
We aim to respond to support requests as soon as reasonably possible.
When contacting us about a technical issue, please include:
* Your device model
* iOS version
* PathoWise app version
* A short description of the problem
* Screenshot of the error, if available
Please do not send passwords, payment-card information, or confidential patient information by email.
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Frequently Asked Questions
1. I am unable to log in to PathoWise
Please check that:
* Your internet connection is working.
* You are using the correct email/account.
* Your app is updated to the latest available version.
* You restart the app and try again.
If the problem continues, contact PathoWise Support.
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2. I purchased PathoWise Premium but Premium content is not available
Please make sure you are signed in to the same account associated with your PathoWise purchase.
If your subscription is active but Premium access is not appearing, use the Restore Purchases option available within the app where provided.
If Premium access is still unavailable, contact us with:
* Your PathoWise account email
* Approximate date of purchase
* Screenshot showing your active Apple subscription
Do not send full payment or banking information.
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3. How do I restore my subscription?
Subscriptions purchased through the PathoWise iOS app are processed through Apple.
If you reinstall the app, change devices, or your Premium access does not appear, use Restore Purchases within PathoWise where available.
You should also make sure you are signed in with the appropriate Apple Account and PathoWise account.
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4. How do I manage or cancel my subscription?
PathoWise Premium subscriptions purchased through the App Store are managed by Apple.
On your iPhone or iPad:
Settings → Your Name → Subscriptions → PathoWise
From there, you can view or manage your active subscription.
Deleting the PathoWise app or deleting your PathoWise account does not automatically cancel an active Apple subscription.
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5. A PDF or note is not opening
Please try the following:
* Confirm that your internet connection is active.
* Close and reopen PathoWise.
* Confirm that you are logged in.
* If the note is Premium content, confirm that your Premium subscription is active.
* Update PathoWise to the latest available version.
If a particular note still does not open, contact us and mention the name of the note/topic.
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6. My PDF annotations, highlights, or drawings are not displaying correctly
If you experience a problem with annotations:
1. Close and reopen the note.
2. Restart PathoWise.
3. Make sure you are using the latest version of the app.
4. Avoid uninstalling the application before contacting support if you have locally stored annotations that you wish to preserve.
If the issue continues, send us the name of the affected PDF and a screenshot of the problem.
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7. How do I access Free Sample Notes?
Where available, PathoWise provides sample educational content that can be viewed without a Premium subscription.
Open the Free Sample Notes section from the PathoWise Home page and select the available sample material.
Premium notes and other paid educational resources require an active PathoWise Premium subscription.
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8. How do I change my account information?
Available account information can be managed from the relevant Profile or Account Settings section within PathoWise.
If you are unable to change important account information, contact PathoWise Support.
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9. How do I delete my PathoWise account?
If you no longer wish to use PathoWise, you can initiate account deletion using the Delete Account option available within the app’s account/settings section.
Account deletion may permanently remove your PathoWise account and associated application data that we are not legally required to retain.
Please note:
Deleting your PathoWise account does not automatically cancel an active Apple subscription.
Apple subscriptions must be managed separately through your Apple Account subscription settings.
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Payments and Subscriptions
Payments for PathoWise Premium on iOS are processed by Apple through the App Store.
PathoWise does not directly receive or store your complete credit-card or debit-card information.
Subscription pricing, renewal information, billing, cancellation, and related payment matters are subject to Apple’s applicable terms and App Store procedures.
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Privacy
Your privacy is important to us.
Please read the PathoWise Privacy Policy for information about how we collect, use, store, and protect information.
Privacy Policy:
https://pathowise.in/privacy-policy/
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Educational Use Disclaimer
PathoWise is intended for medical and pathology education.
Content provided through PathoWise, including notes, PDFs, images, quizzes, educational resources, and AI-assisted features where available:
* Is intended for educational purposes only.
* Does not constitute medical advice.
* Is not intended for diagnosis or treatment of individual patients.
* Does not establish a doctor-patient relationship.
* Should not replace professional medical judgment or appropriate reference materials.
Users should independently verify medical information when applying knowledge in academic or clinical settings.
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Report a Problem
If you discover:
* Incorrect content
* A broken PDF
* A login problem
* A subscription problem
* A technical error
* A display problem
* An annotation problem
* An application crash
please contact:
[YOUR SUPPORT EMAIL]
Please mention PathoWise Support in the subject line and describe the issue clearly.
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Feedback and Suggestions
We welcome feedback that can help improve PathoWise.
If you have suggestions for:
* New pathology topics
* Additional notes
* App features
* Study tools
* User-interface improvements
* Technical improvements
please contact us at:
tejushrirao12@gmail.com
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PathoWise
Website: https://pathowise.in
Privacy Policy: https://pathowise.in/privacy-policy/
Support: https://pathowise.in/support/
Email: tejushrirao12@gmail.com
© 2026 PathoWise. All rights reserved.